TERMS AND CONDITIONS: * No returns accepted without RMA & Subject to a Restocking Fee of 25%. * No returns accepted after (30) days. * No returns accepted on used items.* Cancellations are subject to a Restocking Fee of 25%. * A $35 Fee will be charged on Return Checks. * Past Due balance is subject to 7% FC and all Legal Fees to the Customer. * Discount only applies if paid within Terms agreement. * All disputed transactions are subject to a $25.00 Bank fee charge and a V/M 3% charge or 5% Amex charge for re-running the transaction. (No Exceptions)
EFFECTIVE IMMEDIATELY !!!
If a Package is shown to be delivered via Tracking number and the Customer says it was not there, a Police report will need to be filed and either a copy of the report or Report number will need to be sent to Turn 2 before any action is taken by Turn 2.
No further action will be taken by Turn 2 Unless the Report is filed, period.
We will offer Signature required options on shipments and Customer will be charged the exact fee depending on Company used to ship.
Unfortunately , these steps will need to be taken due to increasing reports of Items being reported not delivered after Tracking info says it was.
Once the order leaves Turn 2, it is out of our control, we will not just replace the order any longer.
ATTENTION !! All Curtains are made to order with your supplied measurements.
All Curtains are checked before leaving our shop to make sure they are to the size ordered by the Customer.
Once we send the curtain and it is delivered, it is the Customer's responsibility to install the Curtain as soon as possible to insure proper fit.
Turn 2 will not be responsible for any errors or further adjustments after 30 days from receipt of curtain. If after 30 days you notify Turn 2 of any error or needed adjustments, Turn 2 will charge time and materials to correct any issues needing resolution.
Thank you for your Understanding .